PRIVACY POLICY

Last updated October 20, 2025

Welcome to D'Butler. This privacy policy explains how Doha Kart ("we", "us", or "our") collects, uses, and protects your information when you use our mobile application.

TABLE OF CONTENTS

  1. INFORMATION WE COLLECT
  2. HOW WE USE YOUR INFORMATION
  3. INFORMATION SHARING
  4. DATA SECURITY
  5. YOUR RIGHTS
  6. DATA RETENTION
  7. CHILDREN'S PRIVACY
  8. CHANGES TO THIS POLICY
  9. CONTACT US

1. INFORMATION WE COLLECT

We collect information that you provide directly to us:

  • Account Information: Name, phone number, email address, business name, and Qatar ID (QID)
  • Order Information: Products ordered, delivery addresses, order history
  • Payment Information: Payment methods and transaction history
  • Location Data: Delivery addresses and location for order fulfillment
  • Device Information: Device type, operating system, and app usage data

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill your orders
  • Communicate with you about orders and services
  • Improve our app and services
  • Provide customer support
  • Send promotional offers (with your consent)
  • Ensure security and prevent fraud

3. INFORMATION SHARING

We may share your information with:

  • Suppliers: To fulfill your orders
  • Delivery Partners: To complete deliveries
  • Payment Processors: To process transactions
  • Service Providers: Who help us operate our business

We do not sell your personal information to third parties.

4. DATA SECURITY

We implement appropriate security measures to protect your information. However, no method of transmission over the internet is 100% secure.

5. YOUR RIGHTS

You have the right to:

  • Access your personal information
  • Update or correct your information
  • Request deletion of your account and data
  • Opt-out of marketing communications

6. DATA RETENTION

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information as required by law.

7. CHILDREN'S PRIVACY

Our service is not intended for users under 18 years of age. We do not knowingly collect information from children.

8. CHANGES TO THIS POLICY

We may update this privacy policy from time to time. We will notify you of any changes by updating the "Last Updated" date.

9. CONTACT US

If you have questions or comments about this policy, you may email us at contact@dbutler.qa or by post to:

Doha Kart
Email: contact@dbutler.qa
Phone: +974 4009 4608
Address: Office 48, 2nd Floor, Building 3, Sayer Building
Street 965, Block 55, Zone 56
Barwa Commercial Avenue
P.O. Box: 30770
Doha, Qatar

If you have any questions about this privacy policy or our data practices, please contact us at the details above.